Abadi IT Open Source Solutions

Support Services

You're Never On Your Own

You'll find the most common questions we hear from new Abadi IT customers below. If you have a question not answered here, you can check out all of the resources on our support page, or fill out our contact form to ask us directly.

Do you write your own drivers?

Nearly all computer companies do this in order to increase their company's value by creating intellectual property. We take a different approach. We spend all our time in R&D making sure that the hardware we pick works as flawlessly as possible with Ubuntu (or other distributions) out of the box. If we do develop any driver tweaks, we submit them back upstream so that they are included for all users. If not, we keep working. It helps build a better Ubuntu.

How do you keep your prices so low?

We are based in Petaling Jaya (Malaysia), surrounded by Tier 1 hardware suppliers. This allows us to save significantly in costs. It allows us access to the best component prices and reduces the economies of scale. We are often able to meet and sometimes beat the prices offered by bigger companies.

Can you tell me about Abad IT's service?

We go the extra mile to make sure you are satisfied with service, price, and product. For example:

Service: Aiman from Kelana Jaya needed a new computer immediately. His desktop died and it was the end of his school semester. We did his build immediately, completed the rigorous testing Canonical requires plus some additional testing we do as a company. We shipped it same day he ordered and Aiman was able to get back to his school work in time to survive the semester.

Price: Tiger from Kuala Terengganu did a full online search of every Linux OEM on the market, comparing prices with meticulous precision. Several of our models were the best deals on the market and he showed us his research. He knew for a fact that he got the best price for his hardware and we got some great price comparisons.

Product: Ramesh from Brickfields wanted to know exactly what hardware went into his system, specs that are typically not disclosed in product descriptions. We told him. All he had to do was ask.

Ask questions. Push the limit. Work for better.

Do you have any job openings?

At this time we have 0 job opening. We are currently well-staffed with dedicated people. No matter the current number of job openings, Abadi IT is always interested in gettting the best mind in Linux. If you are interested in working with us someday, please send your resume to hr@abadiit.com.

Can I visit your shop?

We are located in 16A Jalan SS 4D/14, 47301 Petaling Jaya, Selangor, Malaysia. This shop is not a retail shop, but rather an office / warehouse / build shop you can visit if you want to try out a computer before buying it online.

Please contact us before stopping by; email us at info@abadiit.com. Our builders do intense work and are very focused on their work. We try to keep interuptions from visits to a minimum. Our goal is to build your next Linux-only computer.

Can I get the Abadi IT team to come to our conference or do a presentation for our event?

It can't hurt to ask! Email us at info@abadiit.com. Our CEO, Yuzaimi Yusuf, enjoys giving presentations about as much as he enjoys a really great birthday present (especially if it's a large hearty burger).

Can I get an interview for newspaper, magazine, radio or tv?

Maybe. Email us at info@abadiit.com with a list of interview questions. Typically we respond same-day especially if you have a deadline.

Will you write an article for magazine or newspaper?

Several abadiit team members love writing, especially our CEO.7

I want to review one of your systems for an article for my magazine, newspaper, bulletin.

If you wish to review one of our systems, please email our builder who is currently on demo/POC duty: demo@abadiit.com We greatly enjoy seeing reviews of our computers in print. It is preferred, but not required, that you include in your request:

  1. Links to previous work.
  2. A description of your audience.
  3. Your preferred model.
  4. Your turn-around time.

Thank you. We hope to provide you with the greatest review of your career.

I want to be a reseller. Do you have an affiliate program?

Not yet. If you are a consultant helping others get their computers up and running with strong support, then we thank you for the work you are doing – we all thrive through the work we each do to support the community. As far as full-fledged affiliate programs, these types of programs tend to pull companies towards "profitability". Sounds like a good thing, but not when it distracts us from the core, building super solid computers in the first place.

I'm a user of Abadi PC and some great screenshots. Want them?

Yes! Send us pictures of you using your abadiit hardware. We know that our machines are out there living exciting lives. Wherever you are, we would love to see how your hardware is doing. Send your pics, any format, to actionshots@abadiit.com.

 
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